Introduction

Definition and Scope

At Multiscan, we strive to provide products and services that promote a healthy lifestyle. Our information, tools, and reports are not intended to replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical questions or concerns.

Disclaimer

General

The information and results provided by Multiscan are for informational purposes only and should not be used as a substitute for professional medical examination, advice, or treatment. For medical care or health questions, we recommend contacting a qualified healthcare provider.

Charged Health is not liable for the consequences of using our products, services, or information, and users are responsible for implementing the advice they receive. We always recommend discussing medical concerns or complaints with a doctor before making any lifestyle changes.

Using the Multiscan (MS FIT and MS PRO from Medicalsoft and Medicavisie)

Terms of Use

In all cases, the user must take note of the terms and conditions set out in the Multiscan.

When using the Multiscan, extra caution is advised in the following situations:

• Persons younger than 8 years of age

• Individuals who are more than 6 months pregnant

• Individuals with metal implants or prosthetic joints/limbs

• People with cardiac arrhythmias or atrial fibrillation

• People with anemia symptoms

• People with lesions or calluses on their hands or feet

• Persons with nail polish or false fingernails

Use of the Multiscan is at your own risk in the following situations:

• Individuals with an implantable pacemaker or cardiac device

To ensure a reliable scan, users should refrain from exercising, drinking alcohol, or using drugs 24 hours prior to the scan. MS FIT, MS PRO, and other Medicavisie devices are intended for general well-being and do not replace medical examinations or medical equipment.

The results of the scan should be considered as supplementary information and not as a medical diagnosis. Improvements in lifestyle and nutrition can be encouraged for better scores.

Limitations of the Technology

The results of the Charged Multiscan depend on various factors, including correct electrode placement and environmental conditions. The devices are not a substitute for medical diagnostic methods and should be used in conjunction with other medical assessments. The accuracy of the measured data is assumed, but the manufacturer and representatives are not liable for any damage resulting from the interpretation of the results.

Development and Research

The technologies used in the Charged Multiscan are continuously evolving. Ongoing improvements may enhance the accuracy and reliability of the results. We will notify users of updates when necessary.

Consent form for research

Participation in research is always voluntary and can be discontinued at any time without further obligations. Users who participate in research give permission for their data to be used for research purposes, whereby anonymity is guaranteed.

Responsibility and Liability

We strive to provide accurate and reliable information and to offer safe products and services. However, the use of our products and services is at your own risk. We are not liable for any direct or indirect damage, loss, or injury resulting from the use of our products and services, except in cases of intent or gross negligence.

We are also not responsible for damage, loss, or injury caused by:

• Incorrect use of our products or services

• Failure to comply with the specified terms of use and restrictions

• External factors beyond our control, such as technical malfunctions, environmental conditions, or misinterpretation of the information provided.

In all cases where we are held liable, this liability will never exceed the amount paid by the user for the use of our products or services.

Privacy Policy

Data Processing

All collected data will be treated confidentially and stored in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR). Personal data will not be shared with third parties without the user's express consent. Data is collected for the following purposes:

• Improving our services

• Customer support

• Marketing purposes

• Scientific research in which anonymity is guaranteed.

Retention Periods & Security

Personal data will be retained for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law. We take appropriate technical and organizational measures to ensure the security of personal data and to prevent misuse.

Terms of Use

By using our products and services, you consent to the processing and storage of your personal data as described in this privacy policy. Data is stored and used for sending screening results and further authorization during future examinations.

User Rights (GDPR)

According to the General Data Protection Regulation (GDPR), users have the right to:

• Access their personal data

• Make corrections

• Request the deletion of their data

• Object to the processing of their personal data

If you have any questions or requests, please contact us at info@charged.health.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve the user experience and to collect data for statistical and marketing purposes. By using our website, you consent to the placement of cookies.

Data Processing Officer

The data controller is Charged BV, located at Danzigerkade 8, 1013 AP Amsterdam. If you have any questions regarding your personal data, please contact us at info@charged.health.

Cancellation policy

We kindly request that you cancel or reschedule appointments at least 24 hours in advance. This allows us to make your spot available to others.

If an appointment is canceled within 24 hours of the scheduled time, or in the event of a no-show, we may be required to charge an additional fee for the missed session.

We understand that unforeseen circumstances can always arise. In special cases or urgent situations, please contact us so that we can work together to find a suitable solution.

If you have any questions or would like to reschedule an appointment, please feel free to contact us at info@charged.health.

Changes

We reserve the right to change this disclaimer, privacy policy, and cancellation policy at any time. Users are advised to check our website regularly for updates. By continuing to use our products and services after changes have been made, you agree to the amended terms and conditions.

This document was last updated on November 1, 2025.